Shipping policy
When will my order be shipped?
After we receive your confirmed order, we will typically get it sent off to our shipping department within 20 minutes, and then have it packed and shipped within 48 hours.
Shipping Method and Shipping Time
We have two fulfillment centers (One in Canada and one in China). Currently, we accept orders from 100+ countries in the world. But we strongly recommend you create a user account with your address and country information. Once this is done our website's shopping cart system will automatically calculate the shipping costs for each shipping method offered. Recently the delivery time may have some delay due to the decrease of flights and the delay that may occur by local delivery.
If the orders fulfilled by the warehouse in Canada, you will be able to view the estimated shipping time during check out. Free shipping for orders over 100 USD will use Small Packet International Air shipping/ Canada Post Expedited Parcel.
| Ship To | Shipping Method | Tracking | Shipping Time |
| Canada | Canada Post Expedited Parcel/Free Shipping | Yes | 2-8 business days |
| Canada | Canada Post Xpresspost | Yes | 2-4 business days |
| Canada | Canada Post Priority | Yes | 2-4 business days |
| Others |
|
No | 1.5-3.5 months |
| Others |
|
No | 6-15 business days |
| Others |
|
Yes | 6-15 business days |
The following estimation is for orders fulfilled by the warehouse in China.
| Shipping Method | Tracking | Shipping Time |
| Standard/Free Shipping | Yes | 30-60 Days |
*Please note: The actual shipping cost can be seen on the checkout page after you choose the destination country. Meanwhile, shipments sent during peak periods may take longer.
However, we will do all we can to make sure that your tea gets to you as fast as possible, delays during shipment are unfortunately something that is beyond our control.
Custom Fee
For your information, some areas impose custom duty. We need buyers to bear the duty. We are sorry, but we cannot change the amount on the invoice, and we do not mark any packages as gifts. We will strictly follow the custom regulation.